/* UITS Ticket Tracking — front-end styles (v2.1, DP Dashboard design language) */
.uits-app{
  --uits-primary:#57449b; --uits-primary-700:#4a3a87;
  --uits-ink:#1a202c; --uits-muted:#718096; --uits-line:#e2e8f0; --uits-bg:#f7fafc;
  font-family:system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  color:var(--uits-ink);
  /* Full-bleed, no cap: the theme boxes page content to a fixed max-width
     several ancestors up (e.g. The7's .wf-container-main) — this breaks
     .uits-app out of that constraint regardless of what wraps it or how
     the theme changes, instead of hardcoding a theme-specific selector to
     override. Deliberately no max-width here — the user explicitly wants
     zero empty space on either side, not a wide-but-still-boxed layout. */
  width:100vw;
  margin-left:calc(50% - 50vw); margin-right:calc(50% - 50vw);
  padding-left:clamp(16px, 3vw, 40px); padding-right:clamp(16px, 3vw, 40px);
  box-sizing:border-box;
  /* No min-height here (previously 70vh): single-ticket pages stack several
     independent .uits-app blocks in sequence (case details, ticket details,
     comments, inquiries, meetings — each hooked onto the_content
     separately), so every instance getting forced to 70% of the viewport
     left ~2000px+ of dead blank space below any ticket without inquiries/
     meetings to actually show. Each panel already sizes to its own content. */
}
.uits-app *{box-sizing:border-box;}

/* Topbar */
.uits-topbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;}
.uits-h1{font-size:24px;font-weight:800;margin:0;color:var(--uits-primary);letter-spacing:-.02em;}
.uits-sub{margin:2px 0 0;font-size:13px;color:var(--uits-muted);}

/* Notification bell */
.uits-bell{position:relative;cursor:pointer;}
.uits-bell-icon{font-size:20px;position:relative;display:inline-block;}
.uits-bell-dot{position:absolute;top:-6px;right:-8px;background:#ef4444;color:#fff;font-size:10px;font-weight:700;min-width:16px;height:16px;line-height:16px;text-align:center;border-radius:999px;padding:0 3px;}
.uits-bell-panel{position:absolute;right:0;top:32px;width:300px;background:#fff;border:1px solid var(--uits-line);border-radius:12px;box-shadow:0 12px 32px rgba(15,23,42,.14);opacity:0;visibility:hidden;transform:translateY(-6px);transition:.15s;z-index:50;overflow:hidden;}
.uits-bell:hover .uits-bell-panel,.uits-bell:focus .uits-bell-panel,.uits-bell:focus-within .uits-bell-panel{opacity:1;visibility:visible;transform:translateY(0);}
.uits-bell-head{padding:12px 14px;font-weight:700;font-size:13px;border-bottom:1px solid var(--uits-line);}
.uits-notif{display:flex;flex-direction:column;gap:2px;padding:10px 14px;border-bottom:1px solid var(--uits-line);font-size:13px;}
.uits-notif.is-unread{background:#f0edf9;}
.uits-notif time{font-size:11px;color:var(--uits-muted);}
a.uits-notif{color:inherit;text-decoration:none;cursor:pointer;}
a.uits-notif:hover{background:var(--uits-bg);}

/* Stat cards */
.uits-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px;}
.uits-stat{background:#fff;border:1px solid var(--uits-line);border-radius:12px;padding:16px 18px;display:flex;flex-direction:column;gap:4px;transition:transform .15s;}
.uits-stat:hover{transform:translateY(-2px);}
.uits-stat-num{font-size:26px;font-weight:800;line-height:1;}
.uits-stat-lbl{font-size:12px;color:var(--uits-muted);text-transform:uppercase;letter-spacing:.04em;}

/* Layout */
.uits-grid{display:grid;grid-template-columns:1fr 340px;gap:18px;align-items:start;}
@media(max-width:860px){.uits-grid{grid-template-columns:1fr;}.uits-stats{grid-template-columns:repeat(2,1fr);}}

/* Phones: tighter spacing and larger tap targets */
@media(max-width:480px){
  .uits-app{padding:0 4px;}
  .uits-h1{font-size:20px;}
  .uits-stats{gap:8px;}
  .uits-stat{padding:12px 14px;}
  .uits-stat-num{font-size:22px;}
  .uits-card{padding:14px;border-radius:10px;}
  .uits-tc-controls{gap:10px;}
  .uits-tc-control{flex:1 1 100px;}
  .uits-btn{padding:11px 14px;min-height:44px;} /* comfortable tap target; existing flex-wrap already stacks multi-button rows on narrow screens */
  .uits-tc-head{flex-direction:column;align-items:flex-start;}
  .uits-cr-search{width:100%;}
  .uits-tabs{gap:2px;}
  .uits-tab{padding:8px 10px;font-size:12px;}
  .uits-bell-panel{width:calc(100vw - 32px);}
}

/* Cards */
.uits-card{background:#fff;border:1px solid var(--uits-line);border-radius:14px;padding:18px;margin-bottom:18px;box-shadow:0 1px 2px rgba(15,23,42,.04);}
.uits-card-head{margin:-2px 0 14px;}
.uits-card-head h2{font-size:15px;font-weight:700;margin:0;}
.uits-pad{padding:14px;}
.uits-muted{color:var(--uits-muted);}
.uits-gate{text-align:center;padding:36px 18px;}
.uits-gate p{margin:0 0 14px;color:var(--uits-muted);}

/* Table */
.uits-table-wrap{overflow-x:auto;}
.uits-table{width:100%;border-collapse:collapse;font-size:14px;}
.uits-table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--uits-muted);padding:8px 10px;border-bottom:1px solid var(--uits-line);white-space:nowrap;}
.uits-table td{padding:12px 10px;border-bottom:1px solid var(--uits-line);vertical-align:middle;}
.uits-table tr:hover td{background:#f8fafc;}
.uits-link{color:var(--uits-ink);font-weight:600;text-decoration:none;}
.uits-link:hover{color:var(--uits-primary);}
.uits-tag{display:inline-block;margin-left:8px;font-size:11px;color:var(--uits-muted);background:var(--uits-bg);border:1px solid var(--uits-line);border-radius:6px;padding:1px 7px;}

/* Ticket cards (dashboard ticket list) */
.uits-ticket-list{display:flex;flex-direction:column;gap:12px;}
.uits-ticket-card{border:1px solid var(--uits-line);border-radius:12px;padding:14px 16px;background:#fff;transition:box-shadow .15s,transform .15s;}
.uits-ticket-card:hover{box-shadow:0 4px 14px rgba(15,23,42,.08);transform:translateY(-1px);}
.uits-tc-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;flex-wrap:wrap;}
.uits-tc-title{font-size:15px;font-weight:700;color:var(--uits-ink);text-decoration:none;line-height:1.3;}
.uits-tc-title:hover{color:var(--uits-primary);}
.uits-tc-badges{display:flex;gap:6px;flex-shrink:0;}
.uits-tc-caseno{font-size:11px;color:var(--uits-muted);font-family:ui-monospace,Consolas,monospace;margin-top:2px;}
.uits-tc-tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px;}
.uits-tc-tags .uits-tag{margin-left:0;}
.uits-tc-pending{margin-top:10px;background:#fef9c3;border:1px solid #fde68a;color:#854d0e;border-radius:8px;padding:8px 12px;font-size:12px;display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;}
.uits-tc-pending-actions{display:flex;gap:6px;}
.uits-tc-meta{display:flex;align-items:center;gap:8px;margin-top:10px;font-size:12px;color:var(--uits-muted);}
.uits-tc-person{display:inline-flex;align-items:center;gap:6px;}
.uits-tc-person.is-empty{opacity:.7;}
.uits-tc-arrow{color:var(--uits-line);}
.uits-avatar{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:22px;height:22px;border-radius:50%;background:var(--uits-primary);color:#fff;font-size:10px;font-weight:700;}
.uits-tc-person.is-empty .uits-avatar{background:var(--uits-bg);color:var(--uits-muted);border:1px solid var(--uits-line);}
.uits-tc-controls{display:flex;flex-wrap:wrap;gap:16px;margin-top:12px;padding-top:12px;border-top:1px solid var(--uits-line);}
.uits-tc-control{display:flex;flex-direction:column;gap:4px;font-size:10px;font-weight:700;color:var(--uits-muted);text-transform:uppercase;letter-spacing:.04em;}

/* Ticket comments + @mention autocomplete */
.uits-comments-list{max-height:320px;overflow-y:auto;margin-bottom:12px;}
.uits-comment-row{border-bottom:1px solid var(--uits-line);padding:8px 0;}
.uits-comment-row:last-child{border-bottom:none;}
.uits-comment-row p{margin:4px 0 0;white-space:pre-wrap;}
.uits-mention-suggest{position:absolute;z-index:20;left:0;right:0;bottom:100%;background:#fff;border:1px solid var(--uits-line);border-radius:8px;box-shadow:0 4px 12px rgba(15,23,42,.1);max-height:180px;overflow-y:auto;}
.uits-mention-item{padding:7px 11px;font-size:13px;cursor:pointer;}
.uits-mention-item:hover{background:#f1f5f9;}

/* Badges */
.uits-badge{display:inline-block;font-size:11px;font-weight:600;padding:3px 9px;border-radius:999px;background:#e2e8f0;color:#475569;}
.uits-status-open{background:#fef9c3;color:#854d0e;}
.uits-status-assigned{background:#e0e7ff;color:#3730a3;}
.uits-status-in_progress{background:#dbeafe;color:#1e40af;}
.uits-status-transferred{background:#ede9fe;color:#5b21b6;}
.uits-status-resolved{background:#dcfce7;color:#166534;}
.uits-status-closed{background:#e2e8f0;color:#475569;}
.uits-status-pending_business{background:#ffedd5;color:#9a3412;}
.uits-prio-critical{background:#fee2e2;color:#991b1b;}
.uits-prio-high{background:#ffedd5;color:#9a3412;}
.uits-prio-medium{background:#e0f2fe;color:#075985;}
.uits-prio-low{background:#f1f5f9;color:#475569;}

/* Tabs (Open / In Progress / Transferred / Resolved) + CR search */
.uits-tabs-row{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:10px;margin:-2px 0 14px;border-bottom:1px solid var(--uits-line);}
.uits-tabs{display:flex;flex-wrap:wrap;gap:4px;}
.uits-tab{appearance:none;border:none;background:transparent;color:var(--uits-muted);font-size:13px;font-weight:600;padding:9px 14px;border-radius:8px 8px 0 0;cursor:pointer;display:inline-flex;align-items:center;gap:7px;position:relative;top:1px;transition:.12s;}
.uits-tab:hover{color:var(--uits-ink);background:var(--uits-bg);}
.uits-tab.is-active{color:var(--uits-primary);border-bottom:2px solid var(--uits-primary);}
.uits-tab-count{background:var(--uits-bg);border:1px solid var(--uits-line);border-radius:999px;padding:1px 7px;font-size:11px;font-weight:700;color:var(--uits-muted);}
.uits-tab.is-active .uits-tab-count{background:#ede9fe;border-color:#ddd6fe;color:var(--uits-primary);}
.uits-cr-search{border:1px solid var(--uits-line);border-radius:8px;padding:7px 11px;font-size:13px;font-family:inherit;width:200px;max-width:100%;margin-bottom:8px;background:#fff;}
.uits-cr-search:focus{outline:none;border-color:var(--uits-primary);box-shadow:0 0 0 3px rgba(87,68,155,.15);}

/* Radio row (Yes/No — Questions for the Merchant) */
.uits-radio-row{display:flex;flex-wrap:wrap;margin:-4px 0 4px;}
.uits-radio-row input[type=radio]{accent-color:var(--uits-primary);}

/* Forms */
.uits-form{display:flex;flex-direction:column;gap:12px;}
.uits-form label{display:flex;flex-direction:column;gap:5px;font-size:13px;font-weight:600;color:#334155;}
.uits-form input[type=text],.uits-form input[type=email],.uits-form input[type=number],.uits-form textarea,.uits-form select{width:100%;border:1px solid var(--uits-line);border-radius:8px;padding:9px 11px;font-size:14px;font-family:inherit;background:#fff;}
.uits-form input:focus,.uits-form textarea:focus,.uits-form select:focus{outline:none;border-color:var(--uits-primary);box-shadow:0 0 0 3px rgba(87,68,155,.15);}
.uits-select-sm{border:1px solid var(--uits-line);border-radius:7px;padding:5px 8px;font-size:13px;background:#fff;max-width:170px;}
.uits-inline{display:inline;margin:0;}
.uits-question-input{margin-bottom:8px;}
.uits-nav-links{margin:0 0 16px;}

/* Buttons */
.uits-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--uits-line);background:#fff;color:#334155;border-radius:9px;padding:9px 16px;font-size:14px;font-weight:600;cursor:pointer;transition:.12s;text-decoration:none;}
.uits-btn:hover{background:#f1f5f9;}
.uits-btn-primary{background:var(--uits-primary);border-color:var(--uits-primary);color:#fff;}
.uits-btn-primary:hover{background:var(--uits-primary-700);}
.uits-btn-sm{padding:7px 12px;font-size:13px;}

/* Alerts */
.uits-alert{padding:11px 14px;border-radius:10px;font-size:14px;margin-bottom:16px;border:1px solid transparent;}
.uits-alert-success{background:#dcfce7;border-color:#bbf7d0;color:#166534;}
.uits-alert-error{background:#fee2e2;border-color:#fecaca;color:#991b1b;}
.uits-alert-warning{background:#fef9c3;border-color:#fde68a;color:#854d0e;}
.uits-notice{color:var(--uits-muted);}

/* Disabled/read-only fields (e.g. merchant email — set once at creation, item #8) */
.uits-form input:disabled{cursor:not-allowed;opacity:.8;}
.uits-btn:disabled{opacity:.5;cursor:not-allowed;}
.uits-btn:disabled:hover{background:#fff;}

/* RTL (Arabic) — body.uits-lang-ar is added by includes/i18n.php via the body_class filter for whichever user is signed in. */
body.uits-lang-ar .uits-app{direction:rtl; text-align:right;}
body.uits-lang-ar .uits-table th{text-align:right;}
body.uits-lang-ar .uits-tag{margin-left:0; margin-right:8px;}
body.uits-lang-ar .uits-tc-tags .uits-tag{margin-right:0;}
body.uits-lang-ar .uits-bell-dot{right:auto; left:-8px;}
body.uits-lang-ar .uits-bell-panel{right:auto; left:0;}